20ph Privacy Policy

1Information We Collect

20ph collects personal information at different points during your use of the platform. The categories of data we collect include:

Registration Data

When you create a 20ph account, you provide basic identifying information including your full legal name, date of birth, Philippine contact number, and email address. This data is used to create and manage your account.

Identity Verification (KYC) Data

To comply with standard platform security practices and to process withdrawal requests, we may collect copies of government-issued identification documents such as a Philippine National ID, passport, or driver's licence, as well as proof of your registered payment method. This information is handled with a higher level of access restriction and is used solely for the purpose of verifying your identity.

Transaction Data

We record all deposit and withdrawal transactions made through your 20ph wallet, including the amount in PHP, the payment channel used, the date and time, and the transaction status. This data is retained for account management and security purposes.

Usage and Device Data

When you access the platform — whether through a browser on your desktop in Manila or through the mobile app on your phone — we may collect technical information such as your IP address, device type, operating system, browser version, and session activity. This helps us identify unusual access patterns and maintain account security.

Support Communications

If you contact 20ph support, we retain a record of the communication, including the content of your message and any information you provide to help resolve your query.

2How We Use Your Information

The personal data we hold about you is used strictly for operating and improving the 20ph platform. Specific uses include:

• Creating, maintaining, and securing your account.
• Processing deposits and withdrawals in PHP via your chosen payment channel.
• Verifying your identity in compliance with KYC requirements before processing withdrawals.
• Detecting and preventing fraudulent activity, unauthorised access, and abuse of platform features.
• Sending account-related notifications such as OTP codes, transaction confirmations, and security alerts to your registered contact number or email.
• Responding to support queries you submit through the platform's contact channels.
• Analysing aggregate, anonymised usage patterns to improve platform performance and user experience.

We do not use your personal data to build marketing profiles, sell targeted advertising, or share your information with third-party brands for their own promotional purposes.

3Who We Share Your Data With

20ph does not sell, rent, or trade your personal information. We may share limited data with the following categories of third parties only where necessary to operate the platform:

Payment Processors

To facilitate deposits and withdrawals in PHP, we work with Philippine payment service providers including e-wallet and banking partners. These providers receive only the transaction data necessary to complete or verify a payment. They are bound by their own privacy and data security obligations.

Identity Verification Services

For KYC purposes, your identification documents may be processed by a third-party identity verification provider. This provider acts under strict data handling agreements and uses your information only for the purpose of verifying the documents submitted.

Fraud Prevention and Security

We may share device and usage data with fraud detection services to identify suspicious account activity. This helps protect your account and the integrity of the platform as a whole.

Legal and Regulatory Requirements

If we are required by law, court order, or lawful authority to disclose certain information, we will comply with that requirement. We will notify you of such disclosure where we are legally permitted to do so.

4How We Protect Your Data

20ph takes the security of your personal information seriously. The technical and organisational measures we have in place include:

• SSL encryption: All data sent between your device and the platform is encrypted in transit.
• Hashed credentials: Passwords are stored in hashed, non-reversible form. 20ph staff cannot view your password.
• OTP verification: Sensitive account actions such as login from a new device or processing a withdrawal trigger OTP verification to your registered Philippine contact number.
• Access controls: Internal access to player data is restricted to staff and systems with a legitimate operational need. Access logs are maintained.
• Regular security reviews: We conduct periodic reviews of our data handling practices and technical infrastructure to identify and address potential vulnerabilities.

While we maintain strong security practices, no online system can guarantee absolute security. You also play a role in protecting your account — keep your login credentials private and contact support immediately if you suspect unauthorised access.

5Cookies and Tracking

The 20ph platform uses cookies and similar technologies to support core site functionality, remember your session, and analyse how the platform is used in aggregate. The types of cookies we use include:

• Essential cookies: Required for the platform to function. These handle session management and security tokens. You cannot opt out of these without affecting your ability to use the platform.
• Analytical cookies: Used to collect anonymised data on how pages are visited and which features are used, helping us improve the platform over time.
• Preference cookies: Store your chosen settings such as language or display preferences so you do not need to re-enter them each time you visit.

You can manage cookie settings through your browser. Disabling essential cookies may prevent some features of the platform from working correctly.

6Your Rights Over Your Data

As a registered 20ph player based in the Philippines, you have the following rights in relation to the personal data we hold about you:

• Right to access: You may request a summary of the personal data we hold about your account.
• Right to correction: If any of your registered details are incorrect, you can update them in your account settings or by contacting support.
• Right to deletion: You may request that we delete your personal data. We will process this request subject to any legal or regulatory obligations that require us to retain certain records, such as transaction data.
• Right to restrict processing: In certain circumstances, you may ask us to limit how we use your data while a query or dispute is being resolved.
• Right to data portability: You may request a copy of the data you have provided to us in a structured, commonly used format.

To exercise any of these rights, contact our support team using the email address shown in the footer of this page. We aim to respond to data rights requests within a reasonable timeframe.

7Minors and Age Restriction

The 20ph platform is strictly for adults aged 21 and above. We do not knowingly collect or process personal data from individuals under the age of 21. If we become aware that a registered account belongs to a person under 21, the account will be closed immediately and any associated data will be handled in accordance with our data retention obligations.

If you believe a minor has registered on the platform, please contact us using the email address in the footer so we can investigate and take appropriate action.

8Data Retention

We retain your personal data for as long as your 20ph account is active and for a reasonable period thereafter to satisfy legal, financial, and security obligations. In general:

• Account and registration data is retained for the duration of your account and for a period after closure as required by applicable retention standards.
• Transaction records are retained for a minimum of five years from the date of each transaction.
• KYC documents are retained in accordance with applicable verification record-keeping requirements.
• Device and usage logs are retained for up to 12 months and then anonymised or deleted.

When data is no longer required, it is securely deleted or anonymised so that it can no longer be linked back to you.

9Changes to This Privacy Policy

20ph may update this Privacy Policy from time to time as the platform evolves or as applicable requirements change. When we make updates, the revised policy will be published on this page with a new "Last updated" date. Your continued use of the platform after the updated policy is published constitutes your acceptance of the revised terms.

For significant changes that materially affect how your data is handled, we will make reasonable efforts to notify you through your registered contact details before the changes take effect.

10Contact Us About Privacy

If you have any questions about this Privacy Policy, want to exercise your data rights, or wish to raise a concern about how your personal information is being handled, please reach out to the 20ph support team. Our contact email address is displayed in the footer of every page on the platform.

When contacting us about a privacy matter, please include your registered username and a clear description of your request so we can assist you as efficiently as possible.